ServerOrbit
- Founded
- 2016-01-01
- Headquarters
- 122 East 42nd Street, 4th Floor #1018, New York, New York 10168
- Phone
- 8885854454
ServerOrbit is an online retailer specializing in enterprise-grade networking equipment, high-capacity storage devices, server components, and IT security solutions. Targeting businesses and IT professionals seeking cost-effective alternatives to original manufacturers, the company offers both new and refurbished hardware from major brands like Cisco, Dell, HPE, and Intel. Founded in 2016 (per an unconfirmed source), ServerOrbit positions itself as a one-stop source for hard-to-find server parts and legacy equipment. The company emphasizes pre- and post-sale support, fast shipping, and extended warranties, including a 180-day return policy on most items. However, ServerOrbit operates with limited transparency: its physical headquarters and leadership team are not publicly disclosed, and third-party reviews are sharply divided. Trustpilot rates it 2 out of 5 stars based on 49 reviews, with complaints about inaccurate product descriptions and poor customer service, while Verified-Reviews offers a more positive summary. Despite these concerns, the company maintains a presence in online communities like Reddit's r/homelab, where buyers weigh the appeal of low prices against potential risks.
Detailed Review
Company History and Founding
ServerOrbit was reportedly founded in 2016 according to a user-generated profile on f6s.com, though the company’s own website does not mention a founding year. The site claims over two decades of senior management experience, but no verifiable details about the founders or early history are publicly available. This lack of transparency extends to the company’s headquarters, which are not disclosed on the website or in any credible business registries.
Business Model and Value Proposition
ServerOrbit operates a straightforward e-commerce model, selling new, used, and refurbished IT hardware to both B2B and B2C customers. The company differentiates itself through competitive pricing on older or discontinued enterprise equipment, extended warranties (one year on certain refurbished items), and a generous 180-day return policy. Revenue is generated through direct sales, with no indication of subscription services or third-party marketplace involvement.
Product Catalogue and Brands
The product catalog is broad, covering networking hardware (Cisco switches, Juniper firewalls, transceivers), storage devices (HDDs, SSDs, RAID controllers from LSI and Broadcom), server components (motherboards, CPUs, RAM, expansion cards), security appliances (firewalls, IDS/IPS, VPN devices), and complete server systems such as Dell PowerEdge and HPE ProLiant. All items are sourced from major manufacturers and sold under their original brand names rather than any proprietary branding from ServerOrbit.
Market Position and Reputation
ServerOrbit occupies a niche as a low-cost alternative to established resellers like CDW and ServerMonkey. Its focus on legacy and hard-to-find parts attracts budget-conscious IT professionals and small businesses. However, the company’s lack of verifiable certifications (e.g., ISO, R2) and minimal presence in industry publications make it a higher-risk choice for professional buyers. Community sentiment on Reddit’s r/homelab captures this tension, with users noting that prices “look too good to be true” and expressing suspicion about the authenticity of reviews.
Customer Reviews and Trustworthiness
Third-party review platforms paint a polarised picture. Trustpilot gives ServerOrbit a 2.0 TrustScore based on 49 reviews, with recurring complaints about mislabelled products, wrong items shipped, and difficulties obtaining refunds. One reviewer alleged that product images are taken from other websites. Conversely, Verified-Reviews summarises customer feedback as “quick and efficient service, user-friendly website, and competitive pricing,” though the number of reviews behind this summary is unclear. The company’s own website lacks any customer testimonials or case studies.
Conclusion
ServerOrbit offers genuine value for buyers seeking affordable enterprise hardware, particularly for older or discontinued models. But the absence of transparent company information, mixed customer feedback, and unconfirmed leadership details place it in a higher-risk category. Prospective buyers are advised to verify product descriptions carefully and consider using payment methods with strong buyer protection.
Key Products
Complete Servers (Dell PowerEdge, HPE ProLiant)
Refurbished and new complete server systems from Dell, Hewlett Packard Enterprise, and Intel.
Networking Hardware (Cisco, Juniper, etc.)
Switches, routers, firewalls, transceivers, and cables from major brands like Cisco and Juniper.
Storage Devices (HDDs, SSDs, RAID controllers)
High-capacity storage drives and controllers from LSI, Broadcom, and other manufacturers.
Server Components (Motherboards, CPUs, RAM)
Server motherboards, processors, memory modules, and expansion cards.
Security Systems (Firewalls, IDS/IPS)
Security appliances including firewalls, intrusion detection/prevention systems, and VPN devices.