Jackpot City

History and Background

Jackpot City is one of the oldest online casinos in operation, having launched in 1998. It is operated by Bayton Ltd, a subsidiary of Super Group (SGHC) Limited, which also owns Betway and Spin Casino. The brand has built a reputation for reliability and longevity in the online gambling industry.

Business Model and Revenue

Jackpot City generates revenue primarily from player losses (the house edge) on its games. It operates a standard online casino model, offering a welcome bonus that matches deposits up to $1,600 across the first four deposits, subject to wagering requirements of 30x–50x. The loyalty programme, Jackpot City Rewards, awards comp points for real-money play that can be exchanged for bonus credits, with higher tiers offering faster withdrawals and personal account managers.

Products and Platforms

The casino is accessible via a desktop browser and dedicated mobile apps for iOS and Android. The web platform hosts over 500 games, including slots, table games, and a live dealer lobby powered by Evolution Gaming. The mobile app replicates the full experience, including account management and live chat. The progressive jackpot slots, such as Mega Moolah, are a key product, with a portion of each bet feeding a growing prize pool.

Market Position and Competitors

Jackpot City competes with other long-standing online casinos like Betway (its sister brand), 888 Casino, and LeoVegas. It holds licences from the Malta Gaming Authority and the Kahnawake Gaming Commission, which adds to its credibility. The brand is particularly strong in Canada, Europe (including the UK and Ireland), and New Zealand, but it is not available in many US states after briefly entering New Jersey in 2024 and then exiting the US market in 2025.

Software and Payments

Leading software providers include Microgaming (primary partner), NetEnt, Evolution Gaming, Playtech, and Amaya Gaming. Payment options cover Visa, Mastercard, Skrill, Neteller, PayPal (in some regions), Paysafecard, bank transfer, and cryptocurrencies like Bitcoin depending on the player's location. Withdrawal processing times range from 24 hours for e-wallets to 3–5 business days for bank transfers, with weekly withdrawal limits typically $4,000.

Security and Responsible Gambling

Jackpot City uses 128-bit SSL encryption and certified Random Number Generators audited by eCOGRA. Responsible gambling tools include deposit limits, self-exclusion, reality checks, and links to GamCare and BeGambleAware. Customer support is available 24/7 via live chat, email, and toll-free phone numbers for select countries.

Recent Developments

In 2025, Super Group exited the iCasino market in the US, which affected Jackpot City's availability in New Jersey. The brand continues to operate in its core markets and maintains partnerships, such as a recent sponsorship deal with Toronto Rock lacrosse team.