Waruni Algama
Vice President, CEx Performance & Talent Development at Dialog Axiata PLC
Waruni Algama is an accomplished executive with over 30 years of experience in the service industry, specializing in customer experience, performance management, and talent development. She holds an MBA (UK), a Lean Six Sigma Black Belt, and certifications as a Certified Trainer from City & Guilds (UK) and an IFC-LPI TPMA Certified Trainer.
She currently serves as Vice President of Customer Experience Performance and Talent Development at Dialog Axiata PLC, Sri Lanka's leading telecommunications provider. In this role, she shapes customer experience strategies and develops high-performance teams.
Algama is a recognised thought leader in women’s empowerment and professional development, having been awarded the WIM Member of the Year 2021 by Women in Management Sri Lanka and featured in the Top50 Professional & Career Women Awards. She frequently speaks at corporate and industry events, including the SiGMA South Asia Summit, where she addressed a gambling-industry audience on customer experience and people development.