KSA Fines Casino Zoetermeer €21,500 for Cruks Compliance Failure
2026-07-20
Source: Global Gaming Insider
The KSA has fined Casino Zoetermeer €21,500 for failing to check the Cruks self-exclusion register, allowing two barred individuals to gamble. The original €25,000 penalty was reduced by a court due to excessive procedural delays.
The Dutch Gambling Authority (Kansspelautoriteit, KSA) has levied a €21,500 fine against Casino Zoetermeer after finding that the venue permitted individuals registered in the national self-exclusion system, Cruks, to enter and gamble.
Originally set at €25,000 following a probe launched in 2022, the penalty was reduced by a Dutch court. The court agreed with the KSA’s substantive findings but lowered the amount because the legal proceedings had taken longer than reasonably expected.
According to the regulator, the casino failed to perform adequate identity checks at entry, allowing two people listed in Cruks to participate in high-risk gambling despite being legally prohibited from doing so. Under Dutch law, all online operators, land-based casinos, and gaming arcades offering high-risk games must verify a customer's Cruks status before granting access.
Cruks is the Netherlands' voluntary gambling self-exclusion register, designed to help individuals protect themselves from gambling-related harm. The database currently holds approximately 118,000 registrants.
The KSA stated that its investigation began after receiving complaints from two players who alleged that Casino Zoetermeer was not properly verifying identities at the door. “The regulator considers it a serious matter when Cruks checks are not carried out correctly,” the KSA said, adding that individuals who register for self-exclusion must be able to rely on licensed operators to enforce their exclusion.
In a separate recent enforcement action, the KSA has targeted illegal gambling advertisements appearing in mobile gaming apps, warning that such promotions can reach vulnerable consumers.