Lovitt & Touche, Inc.

History & Background

Lovitt & Touché was founded in 1911 in Phoenix, Arizona, by the Lovitt and Touché families (the exact founders’ full names are not preserved in public records). For over a century, the agency grew organically through reputation for personalized service and deep relationships with local businesses. In 1998, Charlie Touché became the company’s CEO and led the firm through a period of significant expansion, building particular strength in commercial lines and employee benefits.

On April 2, 2019, Marsh & McLennan Agency LLC announced the acquisition of Lovitt & Touché. The deal added 181 colleagues from offices in Phoenix, Tucson, and Las Vegas to MMA’s national platform. Charlie Touché was appointed to lead MMA’s operations in Arizona, and the firm began operating as “Lovitt & Touché, a Marsh & McLennan Agency LLC company.” Post‑acquisition, the agency retained its brand and local leadership while gaining access to MMA’s broader carrier relationships, advanced analytics, and national expertise.

Services & Products

Lovitt & Touché offers a full suite of insurance and risk management services tailored to mid‑sized and large businesses:

- Commercial Property & Casualty Insurance – Coverage for property damage, general liability, professional liability, and cyber risk. - Workers’ Compensation – Risk management and claims advocacy for employers. - Employee Group Benefits – Health, dental, vision, life, and disability plans, as well as benefits administration and compliance support. - Bonds & Surety – Contract bonds, license and permit bonds, and surety programs for construction and other industries. - Personal Lines Insurance – Homeowners, auto, umbrella, and high‑net‑worth personal insurance. - Risk Management Consulting – Safety programs, loss control analysis, and enterprise risk assessments.

The firm also provides two proprietary digital tools: - Gateway Portal – A self‑service customer portal for accessing policy documents, certificates, and billing. - Succeed Risk Management – A web‑based platform for risk management, safety, and compliance tracking, available to clients.

Industry Focus

The agency has developed specialized expertise in several key sectors: - Construction – General liability, builders risk, workers’ comp, and surety bonding. - Real Estate – Property, liability, and tenant‑related coverage. - Non‑Profit – Directors & officers liability, general liability, and employee benefits. - Healthcare & Manufacturing – Professional liability, product liability, and complex risk exposures.

Client Tools & Technology

Clients have access to a dedicated client portal (Gateway) for real‑time policy information and document management. The Succeed Risk Management platform offers safety training resources, incident tracking, and compliance checklists to help businesses mitigate risks proactively.

Corporate Structure

Lovitt & Touché is not a standalone legal entity; it operates as a division of Marsh & McLennan Agency LLC, which is itself a subsidiary of Marsh LLC (a wholly owned member of Marsh & McLennan Companies, NYSE: MMC). The firm’s branding remains “Lovitt & Touché” for local market presence, but all employees are part of the broader MMA organization. The Scottsdale office serves as the primary hub for MMA’s Arizona‑western region operations.

Key Milestones

- 1911 – Founded in Phoenix, Arizona. - 1998 – Charlie Touché becomes CEO. - April 2019 – Acquired by Marsh & McLennan Agency; begins operating as Lovitt & Touché, a Marsh & McLennan Agency LLC company. - Post‑2019 – Integration into MMA’s national platform; Jody Sarchett appointed CEO of MMA’s Arizona operations.