ComOps
- Founded
- 2021-01-01 in Florida, USA
- Headquarters
- Miami, Florida, USA
ComOps is a strategic consulting and support-as-a-service firm founded in 2021 and headquartered in the Miami, Florida area. The company specializes in revenue management, contact center operations, digital innovation, and customer experience for the casino, hotel, travel, and tourism industries. As a woman-owned enterprise certified by the Florida Department of Management Services, ComOps addresses common operational pain points such as outdated processes, high staff turnover, rising costs, and fragmented guest complaint handling. The firm provides both advisory and execution services, working alongside client teams to implement improvements across contact center operations, hotel revenue management, digital strategy, employee experience, and customer sentiment measurement. Through technology partnerships with Medallia and HotelPORT, ComOps supports over 250,000 hotel rooms worldwide, aiming to transform guest experiences, reduce operational costs, and drive commercial value for clients in the gaming and hospitality sectors.
Detailed Review
History and Founding
ComOps was founded in 2021 by a team with decades of in-house hospitality and gaming experience. The company is headquartered in the Miami, Florida area and is certified as a woman-owned business by the Florida Department of Management Services. It positions itself as a strategic partner that understands internal challenges from an operator’s perspective.
Business Model
ComOps operates as a "support as a service" provider, acting as an extension of the client’s team rather than a traditional vendor. The firm offers a blend of strategic consulting and ongoing support services across five core verticals: Contact Center Operations, Revenue Management, Digital Strategy & Innovation, Customer Experience, and Employee Experience. This integrated approach aims to transform guest experiences, reduce operational costs, and drive commercial value.
Core Services
Contact Center Operations optimizes call centre workflows, staffing, and technology to reduce response times and improve service quality. Revenue Management implements dynamic pricing, inventory control, and forecasting strategies tailored for hotels and casinos. Digital Strategy & Innovation develops omni-channel digital presences—including website, mobile, and social media—to drive engagement and bookings. Customer Experience captures and analyzes guest sentiment across all touchpoints using platforms such as Medallia. Employee Experience addresses staff retention, training, and operational efficiency to reduce turnover-related costs.
Partnerships and Technology
ComOps has forged partnerships with Medallia and HotelPORT. The Medallia partnership enables the firm to offer advanced experience signal capture and analysis, while the HotelPORT collaboration extends contact centre capabilities to hotel properties. These partnerships allow ComOps to support over 250,000 hotel rooms worldwide.
Market Position and Clients
ComOps serves the casino, hotel, travel, and tourism industries. It regularly publishes client success stories and industry trends on its blog and press releases. The company is privately held and emphasizes its woman-owned status in its public profile. While specific client names are not disclosed in the available sources, the firm’s reach across more than a quarter-million hotel rooms indicates a significant market presence.
Recent Developments
ComOps actively shares insights through its blog and press page, covering topics such as revenue management trends, contact center optimization, and customer experience innovation. The company also secured a contract award as noted on Fundz.net, highlighting its ongoing engagements.
Key Products
Contact Center Operations Consulting & Support
Optimises call centre staffing, technology, and processes to improve guest interaction quality and reduce response times.
Revenue Management Consulting & Support
Implements dynamic pricing, demand forecasting, and inventory strategies for hotels and casinos.
Digital Strategy & Innovation Consulting & Support
Builds omni-channel digital presences (web, mobile, social) to attract and engage guests.
Customer Experience Consulting & Support
Uses sentiment analysis tools (e.g., Medallia) to capture and act on guest feedback across all channels.
Employee Experience Consulting & Support
Addresses staff recruitment, retention, and training to lower turnover and operational costs.
Medallia Partnership
Provides enterprise-grade experience signal capture and analytics for hotels and casinos.
HotelPORT Partnership
Delivers advanced contact centre services tailored for hotel properties.