Customer Support Platform
Companies offering customer support platform in the iGaming industry — 1 listed.
HelpGrid
Wilmington, Delaware, United States
HelpGrid is a performance-driven BPO partner headquartered in Wilmington, Delaware, that specializes in omnichannel customer support and abandoned cart recovery for eCommerce brands, particularly in the health and wellness sector. Founded in 2015, the company has grown from a people-reliant sales model into a full revenue engine blending proprietary technology, practical AI, and human connection. Its core services—inbound customer support, cart recovery, and order taking—operate 24/7, and the company differentiates itself with a pay-on-performance pricing model that aligns incentives with client success. HelpGrid claims to have generated over $125 million in additional revenue for its partners and that recovered sales account for roughly 15% of clients' total revenue. The company is privately held with an estimated 191 employees and serves as a B2B outsourced solution helping eCommerce businesses improve customer retention and lifetime value.